FAQs
Frequently Asked Questions
Q: If I am local, can I collect?
A: Yes, absolutely! We are based in Shrewsbury and more than happy for orders to be collected. Please contact us when you have ordered and we will be happy to refund the postage cost.
Q: How far in advance to I need to order?
A: Order slots for birthdays open on the 1st of every month at 8pm. Please note these can fill up fast. Dates for opening are as follows:
For everything else please contact us if your order is required by a certain date to avoid disappointment. Turnaround information can be found in the descriptions under each product. If you miss out on ordering a birthday board then please email and we will add you to a waiting list or give alternative ideas for a special keepsake.
Q: My child’s birthday is on the 1st of the month- when should I order?
We are happy for you to order to receive it in the last few days of the month before, but if you miss out then you can try again for the month that your child’s birthday is in. For example, a 1st March birthday- Order on 1st January or 1st February.
Q: Can I order my child’s birthday board in any month?
We’d prefer that you waited until the slots for your child’s birthday month, because this helps to keep it fair for everyone. For example if your child’s birthday is in June and you order in the slots for May birthdays, this could cause somebody who’s child has a birthday in May to miss out.
Q: I’ve only just found you, can I order a chalkboard for my child’s birthday that has been and gone?
Yes. If you missed out on ordering for your child’s birthday and you’d still like a keepsake then send us an email and we’ll do our best to fit you in somewhere between slots.
Q: What if I am not satisfied with Dotty's Doodles?
A: Please contact us if you have any problems. We'll always do our very best to help.
Q: Will the design rub off the chalkboard?
A: No, Dotty's Doodles chalkboards are sealed so they should last forever. We don't recommend you keep them outside or in direct sunlight.
Q: I have my own scrapbook, can you draw on the front for me?
This isn’t a service that we currently offer.
Q: Are there set designs to choose from?
No, there are too many different options! There are popular themes such as jungle animals, rainbow, under the sea etc, but we never make two chalkboards the same. If you like a particular board then feel free to send a picture of this when you send the details for your order and we will make it similar. If your child is interested in a particular toy or you would like us to make it to match a bedroom etc, then that is no problem. Just send photos to our email when you send the details.